We're excited you want to learn more about our trade program. We have worked on countless projects with designers and architects, and these are some of our favorite tasks. We can accommodate both small and large orders as well as custom projects. For some images of these projects, the best place to see them is on our instagram page. We are accepting new applications (link above), but if there are any questions that remain, please send an email to info@fenwayclayworks.com.

Discount Details

Minimum of a 15% discount.

Application

For new applicants, a resale license number and sellers permit must be provided at the time of application. Please allow one full business day for a reply. Link to apply is above.

Product Materials

At Fenway we use high-fired stoneware clay, which is fired to a final temperature of about 2,350 degrees F. The natural qualities of high-firing lend to each piece having unique traits, however we take a lot of pride in our ability to throw each piece on the wheel to the highest standards of dimension. You may see slight variations from piece to piece and that is something that we have learned to expect and celebrate. Even at high firing temps, pieces are fragile – please handle with care. If you need to see a specific glaze in hand to make a final decision, please let us know and that can be arranged!

We also have the ability to create custom glazes for an additional fee - and this can also create much longer lead times to finalize glaze testing.

Lead Time

Please allow for our standard 6-8 week turnaround for delivery. Items that are made to order are placed on our production schedule only after the invoice is paid in full. These items are built by hand, bisque fired, glazed, and then glaze fired. Before packing, this process typically takes 6-8 weeks, sometimes a little less. Our estimates are based on perfect studio and kiln conditions and is subject to change should an unforeseeable circumstance arise. All orders are assigned an estimated ship date upon receiving payment and are updated throughout the production process.

Ready to Ship Inventory

Ready to ship items are available for the trade program as well and typically ship within 24 hours of purchase.

Rush Orders

We will do everything we can to accommodate tight deadlines for custom work. The very fastest that we can create something and get it through the whole making process is about 3 weeks - so if the deadline falls within that, the ready to ship items might be the best avenue.

Custom Projects

Fenway can accommodate a wide range of custom projects, and we love doing so. The studio is happy to work with you on your custom project needs or estimates via email.

Payment & Invoice

Invoice will be emailed within 2 days of placing an order via electronic Invoice. Full payment is due at the time your order is placed. Orders can be paid by credit card, by check, or by wire transfer. Checks must clear our account before the order is added to our production schedule. There is no additional fee when paying by credit card.

Shipping & Handling

All orders are assigned an estimated ship date on a first-come-first-serve basis, but please allow our typical 6-8 week turnaround for delivery based on inventory.

All orders are packed professionally to industry standards for fragile works. Clients are responsible for all shipping & handling costs based on weight and destination. All orders are shipped via FedEx Ground or UPS unless requested otherwise by your company upon checkout or via email. Larger and international orders are shipped via palette. If your order requires freight shipping, please relay the client’s capacity to receive a crate at the time of order. Any rush orders or special deliveries will be subject to higher pricing than regular ground shipping depending on the delivery timeline.

Buyers bear all risk of loss or damage in transit. Fenway is not responsible for damage or loss in transit. Furthermore, we reserve the right to make delivery in installments unless otherwise expressly stated otherwise in writing upon purchase. If special handling is required to prep your order for shipment, we reserved the right to apply a handling fee.

Claims

Buyer must inspect shipment upon receipt. All claims must be made within three business days of receipt of goods. Merchandise stored for future use must be checked upon receipt. Failure to make a claim within three business day constitutes acceptance of the goods ​as is.​

For claims, save original carton(s) and contents for possible inspection; take photographs; call the carrier to report the damages and receive claim instructions. For all shipments notify info@fenwayclayworks.com immediately of any damages and provide photographs.

Cancellation & Changes

Handmade unique goods may result in occasional delays or back-orders and cannot be cancelled or refunded. Returns accepted only if items were damaged in shipping due to our packing process. No cash refunds for returned merchandise – credit only.

Orders which have been accepted by Fenway are not subject to cancellation or changes once payment is processed, except with our written approval. Fenway may require as a condition of such approval, reimbursement for any costs incurred in production of the original order or additional costs due to changes since everything is made to order. Deposits on orders will not be returned on canceled orders.